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By booking a room at The Southbank Townhouse, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with The Southbank Townhouse and represents a legally binding contract between you and The Southbank Townhouse.
Please note that we will only except guests who have a valid visa or credit card and have a permanent address. Please include full address, postcode and contact number at time of booking.
If you have made your booking via a third-party website (eg Booking.com), your contract of booking is with us and not them. The terms and conditions of Southbank Townhouse will take precedence and you are bound by these automatically.Should you not wish to be bound by these Terms & Conditions, you have a four-hour window in which to cancel your booking free of charge without any penalty.Please note, the cheapest deal will always be found on our own website not via a third-party booking website.
You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect.We are not responsible for any details you have omitted to tell us and not bound to keep your booking if our property is not suitable for you (eg you arrive with a dog, or a child, wanting a twin room or can't manage the stairs).
We operate a fluid pricing system which means our room prices are and can vary according to demand.All prices are correct and subject to availability at the time of booking.Prices may change at any time without prior warning or notice but cannot be amended once booked.Please note that the best price is ALWAYS available via our own website.
Card Types:Are accepted as follows:Visa, Master card. We do not accept American Express.
By entering into this contract, you are authorising us to make these charges without additional consent being required.
A deposit for the first night’s stay will be required at time of booking. This can be paid by credit/debit card. Deposits are non-refundable
The balance is payable upon arrival this also applies for all third-party booking agents.
you will be asked for your credit/debit card details even if you are paying by cash.
Less than 14 days’ notice - your deposit will not be refunded.
If given more than 48 hours’ notice, we may be able to re-book you for another date and carry your deposit forward within a 12-month period, subject to availability, but this is not guaranteed.
We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled by you within seven days of check in date.
We also reserve the right to pre-authorise an amount equal to the remaining balance up to seven days before your check in date to ensure a guarantee of funds available.
Same day booking
For guests who arrive and book in person for the same day, full payment will be taken up front.If paying in cash, a pre-authorisation will still be taken on a credit card and additional ID may be required and a copy held on file.
Damage/ Missing items
We reserve the right to charge your credit or debit card for any damage caused to your room during your stay or for any items found to be missing when you leave.
No refund will be given for temporary absence, meals booked and not taken, or early departure. This also applies if you are asked to leave.
Stag / Hen Parties
Or large single Parties are not accepted:If you book by leaving out this information you will be turned away on arrival, and you still will be charged for the rooms booked.
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to The Southbank Townhouse, or the fabric of the house itself, damaged either willfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred.If we are unable to re-sell a bedroom due to damage, you may be liable for the costs associated.
Cancellations must be received 14 days prior to arrival to prevent a cancellation fee, otherwise 50% half ofthe total cost of the stay will be taken from the credit/debit card details that were supplied at time of booking.
We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show full payment of the cost of the booking will be taken regardless of the reason and will be treated as a cancellation and the full booking value will be charged, – you will be advised to claim against your travel insurance.
3pm is classed as check in time for the purposes of cancellations.
We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of any monies paid.
Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due
Changing your Booking
Should you request to change the dates of your booking, this will be subject to availability and may be subject to a higher room price.Changes made seven days or less from the date of check in are classed as a cancellation of booking and are subject to our cancellation terms & conditions - ie the deposit will be retained.Changes outside of the seven-day period may be liable to an admin charge.
Check-In and Departure Time
We would like to make you aware that we do not have a 24-hour manned reception and our normal check-in times are between 15:00 and 19:30 every day.It may be possible to check-in earlier if your room is ready, but we cannot guarantee this.
When possible, we may check you in, put your bags in your room, give you the keys and invite you to visit the town while you wait and then return whenever you want after 15:00.
If your arrival time is expected to be later than 20:00 we will require you to agree this in advance with us to make alternative arrangements.
We do have a security key box option which may be offered for out of hours check in. This will be confirmed via text if required.
There is limited parking availability based on a first come first served basis and cannot be pre-booked this may require some double parking by residents, so we please ask you to be considerate to other guests and were possible leave your keys for our safe keeping. Alternatively, there is roadside parking and neighbouring hotel parking for a small fee.
Please note vehicles and contents are left here entirely at owners’ risk. Southbank Townhouse do not accept responsibility for any loss or damage to vehicles or their contents.
The rates quoted are for the specific number of guests, based on 2 persons or one person in the case of our single room. No extra beds are available.
For fire regulations, only guests booked into the Southbank Townhouse will be granted will be able to stay overnight. Guest can join you on the Terrace but must vacate the premises by 10pm.This is reflected in the fire and safety regulations
We do not allow smoking in the building and that includes E cigarettes and vaping. The sensitive smoke alarm will pick up any cigarette smoke and set the alarm off. Smokers are welcome to use the terrace where an ashtray is provided.Anyone found smoking in the building will be subject to a fine of £100.00 towards the cost of deep cleaning of the room/area and may be asked to leave and no refund will be given back.
Please note that vaporizers and e cigarettes are included in the above smoking policy.
Consumption of Food & Drink
We politely and respectfully request that food or drink not be consumed in any guest bedrooms. We reserve the right to charge your credit/debit card for any damage caused or for cleaning.
Due to our licensing requirements we politely request you do not consume your own alcoholic drinks in public areas, the terrace or dining room due to the licensing restrictions. Alternatively, this may incur a corkage charge. We are happy to sell you alcoholic beverages via our bar and You are welcome to consume your own drinks in the privacy of your bedroom for which we supply glasses and bottle opener upon request.
Childrenover the age of 12 are welcome at Southbank Townhouse however they must be able to sleep safely in an adult bed. Our maximum occupancy per room is for two persons. We do not provide travel cots or highchairs and we are unable to accommodate guest's own equipment.
Noise & Disturbance
Please show consideration for other Guests when using Mobile Phone, PCs, TVs or Radios etc either very early in the morning or late at night. We respectfully request that all guests keep noise to a minimum when returning late.
We are sorry that we do not accept dogs.
Evening meals are not available at The Southbank Townhouse, apart from breakfast, no other meals or snacks are available without prior arrangement.
Should you wish to take exclusive use of The Southbank Townhouse with all bedrooms to celebrate a special occasion, we are happy to cater for you. Please contact us to discuss your requirements. A deposit of 50% will be required for sole use of the Southbank Townhouse, subject to availability.
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, The Southbank Townhouse reserves the right to cancel the booking. Please inform us in advance any dietary needs.
Fire Alarm Test
Our alarm is tested on Monday mornings at 10.30am, under normal circumstances, outside this time, please evacuate the building as per our procedure.
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay.If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some in place.
On check in, you will be issued with a key fob on a key ring which opens both your bedroom and both front doors. It is your responsibility to ensure the safe keeping of your key ring at all times and return it at the end of your stay on check out. Failure to do so or loss of key fob will be subject to a minimum lost key charge of £30.
Any lost property items will be disposed of at the end of the subsequent month after which the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to cover postage, packing and administration (usually payable by BACS).It is your responsibility to contact us should you think you may have left an item behind.Items sent will be by the cheapest method available.Should you require a particular courier or insurance level, please advise us.We hold no responsibility for the loss or damage of your item whilst in transit.
For fire regulations, the owners must be informed prior to any visitors arriving.Visitors must have left the premises by 10pm.
Circumstances Beyond Our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, pandemic, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with The Southbank Townhouse.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.Any issue caused by you, whether accidental or on purpose which restricts our ability to re-sell your bedroom on future dates may be liable to compensation to be paid to us.
COVID-19 Secure Policy
If you are unable to stay with us on the intended date due to Coronavirus related issues, we are happy to reschedule your stay for another date within a twelve-month period from the original check in date subject to availability.
Please note, should you present COVID-19 symptoms whilst staying with us you will be asked to travel home immediately.Should you be unable or unwilling to travel home to self-isolate, any extra nights, meals or services provided by us will be chargeable in full.You may also need to compensate any guests who were due to stay in your room after you.
If you live within an area with a local lock down, you should not travel to us if that is the Government advice for your area.Please contact us to re-arrange your stay.